Safe & Reliable Medical Transportation
Serenity Transportation provides professional Non-Emergency Medical Transportation (NEMT) across Connecticut. Every ride is built on safety, punctuality, and genuine compassion.
- ✓ Full background checks & DMV review on every driver
- ✓ Daily pre-trip vehicle inspections — no exceptions
- ✓ HIPAA-compliant processes & rider privacy
- ✓ GPS-verified pickup & drop-off on every trip
- ✓ 24/7 dispatch — a real person always answers
A Note to Our Website Visitors
Please be advised that while we currently focus on NEMT trips for MTM in Connecticut, regular consumer trips will be coming soon. We are committed to expanding our services to meet the growing transportation needs of our community.
Commitment to Excellence
Serenity Transportation is built on uncompromising standards. Every driver, every vehicle, and every ride reflects our dedication to the riders we serve.
Rigorous Driver Screening
Every driver undergoes comprehensive background checks, DMV record reviews, drug screening, and defensive driving certification before their first trip.
Vehicle Safety Standards
All vehicles meet or exceed Connecticut state inspection standards. Regular maintenance schedules, daily pre-trip inspections, and zero-tolerance for safety deficiencies.
Punctuality Guarantee
We understand that medical appointments are non-negotiable. Our dispatch protocols and real-time monitoring ensure riders arrive on time, every time.
Compassionate Service
Our drivers are trained in patient assistance, mobility aid handling, and sensitivity for riders with special needs. Dignity and respect are non-negotiable.
Full Compliance
Licensed and fully insured TNC in Connecticut with comprehensive coverage, HIPAA-compliant processes, and strict adherence to all state and federal regulations.
Real-Time Tracking
GPS-enabled fleet tracking provides full visibility on every active trip. Dispatchers can intervene immediately if a ride deviates from its planned route or schedule.
Combating NEMT Abuse & Negligence
The NEMT industry in Connecticut has been plagued by unreliability and negligence. Below are real, anonymized complaints from riders across the state — and how Serenity is built differently from the ground up to prevent each one.
“Left stranded at dialysis for 4 hours. No one answered the phone.”— Anonymized CT rider complaint ↺ Click to see our solution
Guaranteed Pickup Windows
Our dispatch system triggers automatic alerts 30 minutes before every scheduled pickup. If a driver is delayed, a backup is dispatched immediately. Our phone lines are staffed during all operating hours — no voicemails, no excuses.
↺ Click to flip back“Driver was texting and speeding the entire ride. I was terrified.”— Anonymized CT rider complaint ↺ Click to see our solution
Zero-Tolerance Distracted Driving Policy
All Serenity vehicles are equipped with GPS speed monitoring. Phone use while driving is a terminable offense on first violation. Every driver signs our strict Safe Driving Covenant before onboarding.
↺ Click to flip back“The vehicle smelled like cigarettes and had trash everywhere. Humiliating.”— Anonymized CT rider complaint ↺ Click to see our solution
Daily Vehicle Inspection & Cleanliness Standards
Every vehicle undergoes a documented pre-trip inspection including interior cleanliness. Smoking in or near any Serenity vehicle is grounds for immediate termination. Riders deserve dignity — a clean vehicle is the bare minimum.
↺ Click to flip back“Driver didn’t help my mother with her wheelchair. She almost fell.”— Anonymized CT rider complaint ↺ Click to see our solution
Mandatory Patient Assistance Training
All drivers complete hands-on training in mobility aid assistance, door-to-door service protocols, and patient sensitivity. Refusing to assist a rider with mobility needs results in immediate removal from our fleet.
↺ Click to flip back“They billed for a trip that never happened. Complete fraud.”— Anonymized CT rider complaint ↺ Click to see our solution
GPS-Verified Trip Logging
Every trip is GPS-tracked from start to finish with timestamped pickup and drop-off verification. Our billing system cross-references GPS data with trip logs — making phantom billing structurally impossible.
↺ Click to flip back“Missed my chemo appointment because they sent the driver to the wrong address.”— Anonymized CT rider complaint ↺ Click to see our solution
Address Verification & Route Confirmation
Dispatchers verify every pickup and destination address before assigning a trip. Drivers receive confirmed navigation routes and must acknowledge the correct address before departure. Errors are caught before they happen.
↺ Click to flip backOur NEMT Services
Specialized non-emergency medical transportation designed for Connecticut's most vulnerable populations.
Medical Appointment Transport
Reliable door-to-door transportation to and from medical appointments including:
- Dialysis treatments (recurring schedule support)
- Chemotherapy and radiation sessions
- Primary care and specialist visits
- Physical therapy and rehabilitation
Mobility-Assisted Transport
Equipped and trained for riders requiring additional assistance:
- Wheelchair-accessible vehicles
- Walker and mobility aid accommodation
- Door-through-door assistance
- Patient sensitivity-trained drivers
Recurring Trip Scheduling
Set-it-and-forget-it scheduling for regular medical needs:
- Standing order trip management
- Consistent driver assignment when possible
- Automatic schedule confirmation
- Flexible rescheduling support
Long-Distance Medical Transport
For appointments beyond your immediate area:
- Cross-county medical facility access
- Hospital discharge transportation
- Comfortable vehicles for longer rides
- Advance booking and trip planning
Every County.
All of Connecticut.
From Stamford to Stonington — we go where our riders need us.
Ready to Drive with Purpose?
Join a transportation company that puts safety and integrity first. We're hiring professional drivers who share our commitment to Connecticut's riders.